Privacy Policy —
How hibajee 24 Protects Your Data

1. Data We Collect

hibajee 24 collects personal data through several channels: directly from you when you register or use our services, automatically through your device and browser, and in some cases from trusted third-party verification partners. The categories of data we collect are described below.

1.1 Registration & Identity Data

When you create a hibajee 24 account, we collect the information you voluntarily provide, including:

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to verify you are aged 18 or above)
• Residential address (including district, city — e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh)
• Email address and mobile phone number
• Username and encrypted password hash
• National ID card number, passport number, or other government-issued identifier — collected during KYC (Know Your Customer) verification

1.2 Financial & Transaction Data

To process deposits and withdrawals in Bangladeshi Taka ৳, we collect the minimum financial data necessary, which may include:

• Mobile wallet account numbers (bKash, Nagad, Rocket, Upay) — stored in masked form after verification
• Card BIN (first six and last four digits of Visa or Mastercard) — we do not store full card numbers
• Transaction reference numbers, timestamps, and amounts in BDT ৳
• Deposit and withdrawal history associated with your account

1.3 Gameplay & Betting Data

We record information about your activity on hibajee 24 in order to provide our services, resolve disputes, and comply with responsible gaming obligations. This includes:

• Bets placed, games played, wager amounts, and outcomes
• Session start and end times (recorded in Bangladesh Standard Time, BST UTC+6)
• Game preferences, sport and market selections, and betting history
• Bonus claims, wagering progress, and promotional activity

1.4 Technical & Device Data

When you access hibajee 24, our servers automatically collect certain technical information:

1.5 Communications Data

If you contact hibajee 24 via live chat, email, or any other support channel, we retain records of those communications — including your messages, our responses, and any attachments — for quality assurance, dispute resolution, and training purposes. Support communications are retained for a minimum of 24 months.

2. How We Use Your Data

hibajee 24 processes personal data only for specific, legitimate purposes. The legal basis and purpose for each category of processing are set out below.

• Account management: Creating, maintaining, and securing your hibajee 24 player account, including password recovery, two-factor authentication, and profile updates.
• Identity verification (KYC): Confirming that you are aged 18 or above and that your identity matches the details provided at registration. This is a legal and responsible gaming obligation.
• Payment processing: Facilitating deposits and withdrawals in BDT ৳ via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintaining transaction records for accounting and dispute resolution.
• Service delivery: Providing access to cricket betting markets, live casino games, slot titles, Ultra Treasure jackpot games, and promotional offers available on hibajee 24.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling; enforcing deposit limits, session restrictions, and self-exclusion requests; and contacting players where we have a duty-of-care concern.
• Fraud prevention and security: Detecting and preventing money laundering, bonus abuse, account takeover, and other fraudulent or prohibited activities through automated and manual review processes.
• Legal compliance: Retaining records as required by applicable law, responding to lawful requests from regulatory or law enforcement authorities, and maintaining audit trails.
• Communications: Sending transactional messages (deposit confirmations, withdrawal notifications, password resets) and, where you have opted in, promotional communications about new games, seasonal offers (e.g., Eid specials, BPL cricket promotions), and platform updates.
• Platform improvement: Analysing aggregated and anonymised usage data to improve site performance, game selection, payment flows, and the overall user experience for Bangladesh players.

3. Data Sharing & Disclosure

hibajee 24 does not sell your personal data to third parties. We share your data only in the limited circumstances described below, and only with parties who are contractually obligated to protect it to a standard consistent with this Privacy Policy.

3.1 Payment Processors

To process your deposits and withdrawals in BDT ৳, we share the minimum necessary payment data with our licensed payment processing partners (including mobile financial service operators such as bKash, Nagad, Rocket, and Upay, and card scheme acquirers for Visa and Mastercard transactions). These partners are bound by their own data protection obligations and may not use your data for any purpose other than processing the specific transaction.

3.2 Identity Verification Partners

We may share identity documents submitted during KYC verification with trusted third-party identity verification service providers. These providers use your data solely to confirm your identity and age on our behalf and are prohibited from retaining or re-using your data after the verification process is complete.

3.3 Game Providers

To deliver our casino and sports betting services, hibajee 24 integrates games and data feeds from third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others. These providers may receive anonymised session tokens or player identifiers necessary to render their games within the hibajee 24 platform. They do not receive your full name, national ID, or payment details.

3.4 Legal & Regulatory Disclosure

hibajee 24 may disclose personal data without your consent where we are required to do so by law, court order, or lawful request from a competent regulatory, law enforcement, or government authority. In such cases, we will disclose only the minimum data necessary to comply with the request and will notify you of the disclosure to the extent permitted by law.

3.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of hibajee 24's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you via the email address registered on your account if such a transfer affects how your data is used, and you will retain the right to request deletion of your data if you do not consent to the new terms.

4. Cookies & Tracking

hibajee 24 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. A cookie is a small text file stored on your device by your browser at the request of a website. Cookies do not contain viruses and cannot execute code on your device.

4.1 Types of Cookies We Use

4.2 Managing Cookies

You can control or delete cookies at any time through your browser settings. Most modern browsers (Chrome, Firefox, Edge, Safari) allow you to block third-party cookies, clear existing cookies, or set preferences on a per-site basis. Please note that disabling strictly necessary cookies will impair your ability to log in to hibajee 24 and use core features of the platform.

On mobile devices, you may also adjust cookie and tracking preferences through your device's operating system privacy settings. For Android users accessing hibajee 24 via a mobile browser, this is typically found under Settings → Privacy → Cookies.

5. Data Security

hibajee 24 implements a layered approach to data security, combining technical measures, operational procedures, and staff training to protect your personal data against unauthorised access, disclosure, alteration, or destruction. The following security controls are in place across the hibajee 24 platform:

• Transport encryption: All connections between your browser or device and hibajee 24 servers use TLS 1.2 or higher (256-bit SSL), ensuring that data in transit cannot be intercepted or read by unauthorised parties.
• Password hashing: Account passwords are never stored in plain text. hibajee 24 uses a strong adaptive hashing algorithm (bcrypt) with a per-user salt so that even in the unlikely event of a data breach, passwords cannot be recovered from stored hashes.
• Access controls: Access to player personal data within hibajee 24's internal systems is restricted on a strict need-to-know basis. Staff who handle sensitive data are subject to background checks and signed data handling agreements.
• Database encryption at rest: Personal data stored in hibajee 24 databases is encrypted at rest, including identity documents, payment method references, and KYC records.
• Intrusion detection: hibajee 24 deploys automated intrusion detection and anomaly monitoring systems that alert our security team to suspicious activity in real time, 24/7 BST (UTC+6).
• Regular security testing: hibajee 24 conducts periodic vulnerability assessments and penetration testing of its platform infrastructure to identify and remediate security weaknesses proactively.

In the event of a data breach that is reasonably likely to result in a high risk to the rights and freedoms of affected players, hibajee 24 will notify affected account holders without undue delay via the email address registered on their account, and will take all reasonable steps to contain and remediate the breach.

6. Your Privacy Rights

As a hibajee 24 account holder, you hold a number of rights in respect of your personal data. These rights are set out below. To exercise any of these rights, please contact our support team via live chat (available 24/7 BST) or by emailing [email protected]. We will acknowledge your request within 48 hours and provide a substantive response within 30 days.

Please note that some rights may be limited where hibajee 24 has a legal obligation to retain data — for example, financial transaction records that must be kept for a minimum period under anti-money-laundering regulations, or betting records required for responsible gaming audit purposes. In such cases, we will inform you of the specific legal basis for the limitation.

7. Data Retention

hibajee 24 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or responsible gaming obligations. The table below summarises our standard retention periods by data category.

After the applicable retention period has expired and there is no ongoing legal basis for continued processing, hibajee 24 will securely delete or irreversibly anonymise your personal data. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and platform improvement purposes.

8. Policy Updates & Contact

hibajee 24 reviews and updates this Privacy Policy periodically to reflect changes in our services, legal obligations, or industry best practices. When material changes are made, we will notify active account holders via the email address registered on their hibajee 24 account at least 14 days before the revised policy takes effect. Continued use of hibajee 24 after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms.

Minor updates — such as clarifications of existing language, corrections of typographical errors, or updates to contact information — may be published without advance notice. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

8.1 Minors & Age Verification

hibajee 24 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If you believe that a minor has submitted personal data to hibajee 24, please contact us immediately at [email protected]. Upon confirmation, we will delete the data without delay and close any associated account in accordance with our age restriction policy.

8.2 How to Contact Us About Privacy

For any questions, concerns, or requests relating to this Privacy Policy or the personal data hibajee 24 holds about you, you may reach our Privacy and Data team through the following channels — please note that all contact details are provided as plain text only and are not clickable links:

• Email: [email protected] — include "Privacy Request" in the subject line
• Live Chat: Available 24/7 directly on the hibajee 24 website, aligned to Bangladesh Standard Time (BST, UTC+6)
• Response Time: We acknowledge all privacy-related enquiries within 48 hours and aim to resolve them within 30 days of receipt

This Privacy Policy was last reviewed and updated on 1 January 2026. If you have any questions, contact us at [email protected] or via live chat. Our support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).